A little over a year ago I had a couple of quotes to have our roof re-shingled by a couple of your competitors. Shortly after that, I had heard from some folks who had used these companies', comment that the workmanship was less than desired and some of the comments also included incidents of leaks.
So at that time I was not sure who else I should contact concerning the job. And during this time I also had to take care of a project related to my business that took me out of state for a ten month period of time. This period of time also included a winter season which made things difficult knowing that our house may suffer damage from our New England snow fall, with the customary ice build up on the roof, which we would not be able to tend to being out of state at the time.
So when we returned it was important to us that we find a quality roofing company to that we would not have to worry about in the event that we would have to travel again.
Well we chose AQRS and during the salesman's presentation we quickly realized we made the right choice. He recognized our concerns for ice and water damage and we all agreed to opt in for the premium barrier or underlayment/ ice & water protection package.
When the crew arrived to start the roof we were told that the job would be done in two days or less and I was immediately concerned that the quality would be sacrificed for speed. But as I watched the crew go about their business and how they worked as a coordinated team, my concerns quickly subsided.
By the end of the first day I really doubted that the job could be finished the following day and in fact it would seem impossible from our point of view.
The next day I watched carefully to see for myself, as to what steps were taken to mitigate water intrusion and especially over the family room of our house, because we have had trouble in the past with ice dam's.
Now I am not a roofer but I have an extensive background in quality control and project management in the field of aviation, more specifically the VIP Private or Corporate aviation field. So in short I have a technical background.
As I watched your crew during each step I immediately knew that I had chosen the right company for the job and I also was put at ease with any concerns of future water damage.
This feeling or confidence is found not only in the overall quality of our new roofing, but more importantly, in what steps were taken to prevent ice and water damage....and it is worth so much more than what we spent for the new roof. The price or value of not having to worry about the possibility of damage while we are away is indeed priceless to us.
But that's not all. I mentioned that I am a project manager on a VIP aircraft. The people who employ my services want to make sure that the people that are working on their multimillion dollar aircraft are qualified and hard working people.
So with that being said, one of my many different duties that I perform is to analyze the workers or technicians that are working on a project and determine the level of efficiency and risk that they bring to the project.
This may sound a little harsh but many times in the world of business we find companies who have very charismatic salesmen, fancy brochures, beautiful new equipment and a very long and impressive list of company core values. But the quickest way to establish if all the previously mentioned attributes is nothing but marketing hype, is to analyze the company's workers.
If the workers share the same core values, are hard working and work as a team, then the outcome of the project will most likely turn out as originally planned or expected.
Well I am very pleased to report that the AQRS crew that did our roof was incredible. They worked as a team and just sped throughout the job. They never sacrificed quality to obtain speed...they just consistently worked hard and functioned totally in concert with each other as a very impressive team.
The lead on the job was relentless in achieving his stated milestones and at one point I asked them to just call it quits for the day and get some rest. But he had a milestone to meet and refused to go home until the milestone was met.
And he was not alone. His team was right by his side and just kept working until the objective was met.
But they were also very courteous and displayed the AQRS core values as a very natural attribute. And that is a very important observation when considering the overall value of a company.
In other words....do the workers just do something because they are told to do something...or do they indeed share the values of the company and do what they do because they believe that it is the right thing to do?
Well with all of this being said, I would not hesitate at all in recommending AQRS to any potential customer. The company is a high quality company with quality eqipment and above all, their employee's are friendly, courteous, knowledgeable and very hard working experts in their field.
The quality of the materials along with the expert workers produces fantasic results that will obviously, withouth questions, last for many, many years.
So we thank you very much for the quality of our new roof and the terrific job that you have done for us.
And my only recommendation that I could share at this time is that I would encourage AQRS to openly reward your employees for thier dedication and hard work. They are truly your greatest assets and with out them AQRS would just be another roofing company...instead of a truly great roofing company.
This in our eyes is especially true in the case of the team that did our roof. They truly deserve some sort of reward for their outstanding effort and dedication to AQRS.
Again....many thanks for the great job!
David & Carleen W. of Westfield, MA